• For orders within the UK & Northen Ireland:

DPD Two-Day Delivery (delivery within 2-3 working days)-  4.50 GBP.

Free Shipping for orders over 100.00 GBP

Unfortunately, we cannot provide next day delivery, however,
you should normally receive your order within 48 hours provided the order is placed at 1 PM on the same day.

• International Shipping:

We offer Standard and Express shipping options (via DHL).

Shipping costs/ options will depends on the destination
country.

Please check out our shipping fees at the end of this link: https://www.jovonnalondon.com/blogs/news/international-shipping-fees

• For orders within UK & Nothern Ireland:

DPD Next Day delivery
-  4.50 GBP.

Free Shipping for orders over 100.00 GBP

• International Shipping:

We offer Standard and Express shipping options (via DHL).

Shipping costs/ options will depends on the destination country.

Please check out our shipping fees at the end of this link: https://www.jovonnalondon.com/blogs/news/international-shipping-fees

• You can track your order with the tracking information provided in your shipment notification e-mail. Please check your spam/junk mailbox if you have not received the notification.

• For order within UK & Northen Ireland, we use DHL & DPD shipping service.

• For international delivery, we use various couriers, depend on the shipping destination.

• For UK & Northen Ireland Returns

you will receive a return label within your delivery. Please use the following link to schedule a pick up if required DHL schedule a pick up

Not a perfect match?

You have 14 days to return your order starting from the day you receive the order to the day you dispatch your return.

The product must be in perfect condition, with all labels
and tags on.

Please note orginial shipping charges are non-refundable and you will be responsible for the charges of the return shipping - this will be deducted from your return refund (£5.50) 

Items marked Final Sale cannot be refunded.  Items marked Final Sale cannot be refunded but can be credited

• For International Returns

you can use our online returns
portal by entering your order number and your email address in this link

https://web.global-e.com/Returns/Portal/oQCs

• For UK & Northen Ireland Returns

A label has been provided in your package. Please enter the tracking information in the following link to schedule a pick up DHL Schedule a pick up

• For International Returns

You can use our online returns portal by entering your order number and your email address in this link 

https://web.global-e.com/Returns/Portal/oQCs

• For UK & Northern Ireland Returns: You are responsible
  for the charges of the return shipping that will be deducted from your return (£5.50) 

• Pre-paid Express Returns: A pre-paid returns label will be
  emailed to you. Pre-paid returns are subject to a return shipping fee which
  will be deducted from your refund.

• Self-postage Returns: Visit our international returns portal
  to initiate a return. A returns slip will be emailed to you. Please include this slip in the return package. Send back the returned goods with the shipper
  of your choice. Please note that return shipping and any reverse duties are the
  responsibility of the customer when choosing this method. We recommend ensuring
  your package and contacting our Customer Service: enquiry@jovonnalondon.com
  with the tracking number once shipped.

• All returns must be postmarked within 14 days of your
  delivery date. Once your return is received back at our warehouse and
  inspected, your refund will be issued. Please allow up to 7-10 business days
  for the refund to be processed back to your original form of payment.

All returns must be postmarked within 14 days of your delivery date. Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

If your item is returned after 14 days the refund will be processed as a credit note.

At this time we are unable to offer exchanges. Please return your item and reorder your correct size.

Yes, you can return if it doesn't fit you , defected or you change your mind. You have 14 days to return your order, starting from the day you receive the order to the day you dispatch your return.

The product must be in perfect condition, with all labels and tags on

Please note that original shipping charges are non-refundable

Unfortunately we do not exchange items. Please return your order and make a new purchase of your correct size.

Items marked Final Sale cannot be refunded but can be credited.

Please contact us with the capture of evidence via email and we will guide you return process to send it back to us. You have 14 days to return your order.

 The product must be with all labels and tags on.

International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. We offer Standard and Express (via DHL) shipping options depending on the destination country.

We ship from a UK warehouse, if duties and taxes are applicable to you will have the option to pay these at checkout *£5 admin fee will be applicable if paying up front.

We accept Mastercards, VISA, American Express, Apple Pay,
Google Pay, Paypal, Union Pay, and many more. Please select your desired payment method at checkout section.

• For orders within UK & Nothern Ireland:

DPD Two-Day Delivery (delivery within 2-3 working days)
-  4.50 GBP.

Free Shipping for orders over 100.00 GBP

• International Shipping:

We offer Standard and Express shipping options (via DHL).

Shipping costs/ options will depends on the destination country.

Please check out our shipping fees at the end of this link: https://www.jovonnalondon.com/blogs/news/international-shipping-fees

Shipping addresses and other information cannot be changed once you have placed an order.

Please send us an email at: enquiry@jovonnalondon.com

Please check out the following link for your information: https://www.jovonnalondon.com/policies/privacy-policy

Yes, you can use gift cards, promotional code at the checkout section

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

For orders going to the United States, European Union, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.

For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

We will charge you for delivery if you do not pick up your goods.

For non-UK customers who refuse delivery of parcels, shipping any TAX/Import duties shall be deducted from your refund. Please note that these fees are out of our control. If you have any concerns, please get in touch with us directly.

Please visit this link to find the right fit of yours: https://www.jovonnalondon.com/pages/size-charts

Please visit this link to find the right fit of yours: https://www.jovonnalondon.com/pages/size-charts

Please send us an email to: enquiry@jovonnalondon.com

Items returned after 14 will be refunded via credit note.

Please contact us with the capture of evidence via email: enquiry@jovonnalondon.com  and we will guide you return process to send it back to us.

You will have 14 days to return your order.

Please note that the product must be with all labels and tags on.

Please contact us with the capture of evidence via email: enquiry@jovonnalondon.com  and we will guide you return process to send it back to us.

Please note that the product must be with all labels and tags on.

You can visit our stores from:

Monday           10 am – 6:30 pm

Tuesday           10 am – 6:30 pm

Wednesday     10 am – 6:30 pm

Thursday         10 am – 6:30 pm

Friday  10 am – 6:30 pm

Saturday          10 am – 6:30 pm

Sunday 11 am – 5:30 pm

You can find our boutiques here:

Jovonna London Boutiques

19 George Street Marylebone, London, United Kingdom, W1U 3QN

129 Portobello Rd Notting Hill, London, United Kingdom, W11 2DX

251 Portobello Rd Notting Hill, London, United Kingdom, W11 1LT

Unfortunately, we do not accept online credit note & discount in our boutiques.

Unfortunately no, however, we have many exclusive styles in our boutiques.