DELIVERY / RETURN OR EXCHANGE

GENERAL​

We endeavour to ship orders on a 'same day' basis if orders are received by 1pm on week days (as long as the items are in stock). However Generally orders are shipped within 1-2 days from our UK warehouse.

UK (INCLUDING NORTHERN IRELAND) AND THE CHANNEL ISLANDS​

For orders from the UK (including Northern Ireland) and the Channel Islands, we offer the choice of shipping:

Royal Mail Recorded Signed for (delivery within 1-2 working days) Cost £4.00

Free shipping for order over £75 

 

EUROPE

We currently ship to all European countries via either Royal Mail, DHL or UPS. 

Shipping cost £15.00 

Orders should be delivered within ten working days of the date the order is received (normally your order is received within three to seven working days).

You are eligible to pay for the duties, import tax occurred at the destination countries. 

Free shipping over £150 Europe.

Shipping Cost to Russia £15 via Royal Mail trackable, Free shipping for order over £150

 

USA 

£12.99 DHL (3-7 working days)

Free shipping for order over $200

 

KUWAIT

£45 DHL (3-5 working days)

Free shipping for order over £300

 

REST OF WORLD

We currently ship all countries via either Royal Mail, DHL or UPS. 

Shipping Cost: £23.50

Orders should be delivered within fourteen working days of the date the order is received (normally your order is received within seven to ten working days).

You are eligible to pay for the duties, import tax occurred at the destination countries.

Free shipping £300 for the rest of the world.

RETURNS

Not a perfect match? You have 14 days to return your order.

  • The product has to be in the same condition in which you received it/them and with all its/their labels and tags on.
  • Please make sure to fill in the return form enclosed in your order including your order number, the name of the item you wish to return and if there is a specific reason for the return.

 
RETURN ADDRESS:
Jovonna Return
Unit 1 Port house
Square rigger row
London SW11 3TY

CONTACT NUMBER:
+44 2080 630 233

  • Use a secure postal service of your choice, and send back your items to the address stated in the return form with a shipping that includes a tracking number. Please obtain your proof of postage.
  • Your return will be processed within 48 hours upon receipt of your return package.
  • Once we have received and processed your return we will contact you by email. Your refund will be credited to the original purchaser’s credit card. The fund will reach your account within 5-7 working days after the refund is processed.
  • For orders outside UK


Note that duties and taxes on orders shipped outside the UK can not be refunded.

Duties and taxes payable on returned order will be deducted from the refund total.

EXCHANGES

  • To exchange your order, please follow the instructions for returns and send back your unwanted pieces, and then place a new order on the website to secure your wanted ones.
  • Do not hesitate to email us in advance to check if the product is available in our web shop. Please e-mail to enquiry@jovonnalonodn.com


The shipping cost is also nonrefundable.
 
FINAL SALE ITEMS

ALL SALE ITEMS ARE RETURNABLE UNLESS IT'S MARKED FINAL SALE.

When items are marked as Final sale items at the description, They are non refundable, and We only accept return in exchange of store credit notes which can be used within 60 days on our website.
 
FAULTY OR ITEM SENT IN ERRORS

We want to offer you the most Immaculate items, but if despite all of our quality assurance checks, there is still a slight defect with your item, please contact our Customer Service team at enquiry@jovonnalondon.com with a photo of the defect as well as your personal and order details.


UNCOLLECTED ITEMS

If you do not pick up your goods, we will charge you for delivery.