UK & NI Shipping

For orders from the UK & Northern Ireland, we offer the choice of shipping:

*Please be aware that orders are processed until 1:00 pm BST on the same day, except for weekends and bank holidays.

*During peak periods your order may take longer to be dispatched.

DHL Next Day Delivery: 4.50 GBP

Free Shipping for orders over 100.00 GBP

You can track your order with the tracking information provided in your shipment notification e-mail.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 2-4 business days.

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service at enquiry@jovonnalondon.com

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

We are unable to change or cancel an order after you've placed it.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for notification when available for the sold-out item.

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

RETURNS

A return label with the necessary details has been included within your package.

If you would like to schedule a pick-up, please use the following link, alternatively you can drop off at any DHL Express service point. 

• Schedule a pick up: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference 

*Important*

Please select no, you do not need a new label as this has already been provided within your delivery.

Enter your waybill number (see return label provided).