UK & NI Returns

You have 14 days to return your order, from the date of delivery to the returned date.

A return label with the necessary details has been included within your package.

If you would like to schedule a pick-up, please use the following link, alternatively you can drop off at any DHL Express service point. 

• Schedule a pick up: https://mydhl.express.dhl/gb/en/schedule-pickup.html#/schedule-pickup#label-reference 

*Important*

Please select no, you do not need a new label as this has already been provided within your delivery.

Enter your waybill number (see return label provided).

Find your closest drop off point 

https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/

IN STORE RETURNS

You can return your online order in any of our boutiques. You will need to show your purchase receipt with a printed version and the items you return must be in perfect condition and must include internal and external labels.

Postage is non refundable.

Please allow 3 working days for the online team to process the refund and a further 5-7 working days for the refund to be processed by your bank.

We are currently unable to offer exchanges. Please return your item and make a new purchase.

The timeframe for the return remains as 14 days from the date received.