Return & exchange

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue a Credit note (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
Please contact us using the following address:

Jovonna

Suite 3

17 Shorts Garden

London

WC2H9AT  UK

Faulty Item

If the item you received is faulty, please contact jojo@jovonnalondon.com quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.